• Verifone Vx670 Manual Pdf
• Verifone Vx670 Manual
• Verifone Wireless Credit Card Machine
• Verifone Vx520 Credit Card Machine

For Vx670 terminal problems, contact your local VeriFone representative or service provider.

For Vx670 product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-VeriFone(837-4366),Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•International – Contact your VeriFone representative

Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx670 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only).

VeriFone recommend that the AVS and CSC guidelines distributed by your Acquirers Merchant Services Department is read and fully understood. CNP transactions due to their nature are higher in risk than Chip and PIN transactions. Press any key to continue. The terminal will print a merchant receipt copy.

1. The Verifone Vx670 wireless credit card machine is ergonomically designed hand-held device to make customer input and staff handling easier. Spill resistant, durable and break resistant when dropped on a hard floor from up to three feet.
2. Throughout this manual there will be examples of various receipts representing the different types of transactions possible. The descriptions attached to the right are displayed to help familiarise yourself with all the important information contained on a Sales Voucher and should be referred to whenever required. 8 VeriFone Apacs 40 User Guide.

VERIFONESERVICE ANDSUPPORT

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

Accessories and Documentation

CHAPTER6

Troubleshooting Guidelines

TROUBLESHOOTINGGUIDELINES

Smart Battery Will Not Charge

The Vx670 smart battery must initially receive a full charge to ensure proper operation.

NOTE • Allow the Vx670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.

•Lithium-ionbatteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.

•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.

•Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Lithiumion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cord to the terminal and plugging the power pack into a wall outlet.

•The Vx670 terminal automatically shuts off when the smart battery reaches thecritically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal.It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.

Blank Display When the Vx670 terminal display screen does not show correct or clearly readable information:

•Check terminal power connection.

•Remove and reapply power to the terminal.

•If the problem persists, contact your local VeriFone service provider.

If the terminal does not dial out:

•Check the telephone line connections.

•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone.

•Replace the telephone cable that connects the terminal with a cable you know is working correctly.

•If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

•Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal.

•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.

•Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.

•Verify that the printer door is properly latched.

•If the problem persists, contact your VeriFone distributor or service provider.

If paper jams inside the printer:

•Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover.

•Remove the damaged paper from the paper roll and clear the feed mechanism.

•Install a roll of printer paper, as described in Installing the Paper Roll.

•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-qualitypaper.

WARNING Poor-qualitypaper may jam the printer. To orderhigh-qualityVeriFone paper, refer toAccessories and Documentation.

If the keypad does not respond properly:

•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.

•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.

•If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

TROUBLESHOOTINGGUIDELINES

Transactions Fail To Process

Check the Magnetic Card Reader

•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.

•Ensure that you are swiping cards properly. With the Vx670 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (seeFigure 28).

•Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not work, proceed to Check the Telephone Line.

Check the Smart Card Reader

•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.

•Ensure that the card is inserted correctly and that the card is not removed prematurely.

•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not process, proceed to Check the Telephone Line.

Check the Telephone Line

•Disconnect the telephone line from the Vx670 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

•If the telephone line works, contact your local VeriFone representative for assistance.

Verifone Vx670 Manual Pdf

A

accessories 42 documentation43 ordering43 power packs42

telephone line cord 43 thermal printer paper42 VeriFone cleaning kit42

AVX host cables 43

B

Base Station 30 batteries

Verifone Vx670 Manual

extending the battery life 29 See also smart battery

battery mode Vx67026

C

cleaning kit 42 cleaning kits

ordering 42 connection ports16 contact VeriFone41

D

dial out problems troubleshooting 46

displays

troubleshooting 45, 46 documentation42

acronym definitions 6 conventions6 ordering43

E

electrical considerations 14, 23 electrostatic discharges23

prevention 23 environmental factors13

INDEX

F

full-featureBase Station30

I

installation 9

connecting the terminal power pack 28 connecting the terminal to a telephone line19 MSAM cardholders23

MSAM cards 23 terminal location13

unpacking the shipping carton 14

K

keypads troubleshooting 47

M

maintenance

cleaning the terminal 39 cleaning the terminal contacts39

returning a battery for repair or replacement 41 returning a terminal for repair or replacement41

MSAM cardholders 23 MSAM cards23 multiport adapters18

P

paper jams troubleshooting 47

paper rolls

for thermal printers 20, 47 installation20

power adapter cables 17 power packs

AC version 42 connecting28 DC version42 ordering42

printer paper ordering 42

printers

Verifone Wireless Credit Card Machine

INDEX

R

troubleshooting 47

R

RS232 UART 18

S

service

returning a battery for repair or replacement 41 returning a terminal for repair or replacement41

SIM cards Free multiplayer horror games for pc.

for GSM models 24 smart battery29

battery life 29 charging29 conserving power26 disposal29

features 25 installation27 recharging29 removal27 troubleshooting46

spare batteries

charging on the Full-FeaturedBase Station33 ordering43

specifications

DC power pack 37 power37 temperature37

standard Base Station 30

T

technical support contacting VeriFone 41

returning a battery for repair or replacement 41 returning a terminal for repair or replacement41

telephone line connections 19 telephone line cords

ordering 43 terminal features general15

terminals accessories 42 benefits10 cleaning39 documentation42

electrical considerations 14

environmental factors 13 features15

repair 41 replacement41

service and support 41 troubleshooting45, 46

thermal paper ordering 42

thermal printer paper storage 20

thermal printers

about the thermal printer paper 20, 47 paper jams47

troubleshooting 47 transactions

smart cards 34 wireless34

troubleshooting batteries 46 displays45, 46 guidelines45 keypads47 printers47

terminal transactions 47 terminals45, 46

U

USB dongles modem 18 serial18

USB host cables 17 USB modem dongles18

ordering 43

USB serial dongles 18 ordering43

V

VeriCentre Appliance Management Suite simultaneous downloads 10

Vx670

multi-applicationcapability11 starting on battery power26

Verifone Vx520 Credit Card Machine

Vx670 startup battery mode26

INDEX

W

W

wireless connection CDMA 11 GSM/GPRS11 Wi-Fi11

wireless transactions 34

VeriFone, Inc.

2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA

Tel: (800) VeriFone (837-4366)www.verifone.com

Vx670

Installation Guide